Process Executive

Key Responsibilities

• Answer inbound calls from claimants, providers, and insurance carriers, evaluating concerns, requests, and problems
• Conduct initial and ongoing assessments of clients, considering psychosocial, cultural, and support factors
• Prescreen injured workers, collect and review documentation, and coordinate approvals with regulatory adjusters
• Place outbound calls and respond to emails as necessary
• Update records in the system and ensure quality checks on transactions
• Communicate policy information clearly and perform all required transactions using multiple systems and tools
• Meet or exceed all performance metrics and operational targets