- Handle customer queries via phone, email, or chat in a timely and professional manner
- Resolve customer complaints by identifying issues and providing effective solutions
- Document customer interactions accurately in CRM systems
- Meet or exceed SLA, quality, and productivity metrics
- Escalate unresolved issues to the appropriate internal teams
- Maintain strong product, process, and policy knowledge
- Follow standard operating procedures (SOPs) and compliance guidelines
- Ensure customer satisfaction and retention through effective communication
Required Skills & Qualifications
- Graduate in any discipline (Undergraduates may be considered for some processes)
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Basic computer knowledge (MS Office, CRM tools)
- Ability to work in rotational shifts, including nights and weekends
- Customer-focused mindset with attention to detail
Education: Intermediate or any graduate
