Position Summary:
We are seeking a seasoned
Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions.
The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous.
Key Responsibilities:- Champion a Continuous Improvement (CI) Culture
- Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation.
- Data Analysis & Reporting
- Collect data, prepare analytical reports, and support data-driven improvement decisions.
- Change Management
- Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation.
- Performance Metrics Oversight
- Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary.
- Training & Development
- Design and deliver training modules to improve business process proficiency and excellence.
- Coaching & Mentorship
- Guide team leaders and process owners on using Lean tools and methods for future-state implementation.
- Lead Strategic Initiatives
- Execute PEX projects using DMAIC/Lean to drive measurable improvements.
- Project Impact Evaluation
- Ensure proper change management and benefit realization across operational sites.
- Cross-Functional Collaboration
- Work closely with internal and external stakeholders to support shared goals and improvement plans.
Required Qualifications:
- Bachelor's degree (any stream); Postgraduate preferred
- Lean Six Sigma Certification Green Belt or Black Belt (Mandatory)
- Additional certifications in Project Management (PMP/Prince2) are a plus
- 8+ years of total industry experience with at least 3 years in process excellence roles
- Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization
- Prior exposure to service delivery/insurance domain is a strong advantage
Key Skills:
- Excellent communication, analytical, and problem-solving skills
- Hands-on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI
- Strong proficiency in 5S, TPM, and Lean Six Sigma methodology
- Ability to lead transformation projects and engage cross-functional teams
- Comfortable working in a dynamic hybrid environment and flexible shifts
Other Notes:
- This role is designed for professionals with leadership potential in a support function or CoE environment.
- Flexibility to travel (if required)
- The description is not exhaustive; additional responsibilities may be assigned as required.
