Job Description
Job Title: Process Excellence Manager
Location: Chennai (Work from Office)
Start Date: Immediate
Engagement Mode: Full Time
Shift Timing: 10.00 - 7.00PM IST
Role Overview: The Process Excellence Manager is responsible for establishing, standardizing, and continuously improving organizational processes to ensure quality, consistency, and compliance. The role works closely with cross-functional teams to drive process adherence, conduct audits, and build a culture of continuous improvement across the organization.
Key Responsibilities:
Strategy & Compliance:
Develop and implement QMS policies, SOPs, and process frameworks to ensure adherence to internal standards and external benchmarks (ISO / CMMI where applicable).
Audit & Review:
Conduct periodic internal audits, process reviews, and management reviews to evaluate effectiveness and drive compliance across functions.
Process Standardization:
Define, document, and roll out standardized processes across departments (delivery, HR, sales, finance) to ensure consistency and scalability.
Process Improvement:
Identify gaps, drive corrective and preventive actions, and promote a continuous improvement mindset with a risk-based approach.
Governance & Reporting:
Establish KPIs, dashboards, and reporting mechanisms to track process adherence, quality metrics, and improvement initiatives.
Stakeholder Management:
Work with cross-functional teams to ensure adoption of processes, drive awareness, and embed a culture of quality across the organization.
Qualifications and Skills:
Experience:
10+ years in QMS / Quality / Process Excellence roles, preferably in IT services or consulting environment.
Certifications:
ISO 9001:2015 (Lead Auditor/Internal Auditor), Six Sigma (Green Belt preferred).
Knowledge:
Strong expertise in process documentation, audits, compliance frameworks, and continuous improvement methodologies.
Core Skills:
Process mapping & SOP creation
Audit and compliance management
Analytical and problem-solving skills
Strong stakeholder and change management
