We are seeking an experienced Process Excellence Manager with a strong background in process improvement methodologies to join our growing recruitment firm. This role is pivotal in designing, standardizing, and optimizing core business processes across recruitment operations, training delivery, and internal support functions. The successful candidate will drive organizational efficiency, reduce operational costs, and embed a culture of continuous improvement across all departments.
This position is ideal for a Six Sigma certified professional (Black Belt or Green Belt preferred) who can lead cross-functional teams and implement data-driven process optimization initiatives
Process Design & Standardization
- Design, develop, and implement Standard Operating Procedures (SOPs) and process frameworks for recruitment operations, including sourcing, screening, placement, training delivery, and account management
- Map current state and future state processes to identify optimization opportunities
- Ensure SOPs are standardized, scalable, and ready for replication during organizational scaling and expansion
- Develop process documentation, checklists, and visual frameworks for consistent execution across teams and geographies
- Maintain and update process repositories and knowledge management systems
Process Improvement & Optimization
- Lead process improvement projects utilizing Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology, Lean principles, and other continuous improvement frameworks
- Identify, analyze, and eliminate process bottlenecks, inefficiencies, and areas of waste
- Conduct root cause analysis to understand underlying issues affecting operational performance
- Implement automation solutions using RPA, macro scripting, and technology tools to reduce manual effort and improve accuracy
- Track and measure the impact of process improvements through KPIs and metrics
Metrics, Monitoring & Governance
- Establish and monitor key performance indicators (KPIs) aligned with organizational goals
- Develop dashboards and reporting mechanisms to track process performance in real-time
- Conduct regular process audits to ensure adherence to standards and identify areas for continuous improvement
- Provide data-driven insights and recommendations to leadership on process health and optimization opportunities
- Implement governance frameworks to ensure sustainability of improvements
Cross-Functional Collaboration
- Partner with recruitment, training delivery, human resources, finance, and technology teams to identify improvement opportunities
- Work closely with senior leadership to understand business objectives and translate them into process improvement initiatives
- Facilitate workshops and process mapping sessions with stakeholders from various departments
- Manage project communication, stakeholder alignment, and change management during process transformations
- Build and maintain relationships with internal customers to understand pain points and requirements
