Process developer - Invoice to cash (RCM)

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer - Invoice to cash (RCM)
Job Responsibilities:

• Inbound & outbound calling

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and follow up on customer/internal disputes, customer questions and working between departments to get a resolution

• Provide payment plans basis customer requirement

• This role involves close collaboration with internal departments such as customer service, Finance team, benefits and eligibility teams, etc.

Qualifications we seek in you!

Minimum qualifications:

Education level required: Graduate in any stream
Relevant years of experience

Soft skills: Excellent Communication Skills (verbal and written), Professional email writing skills, professional business telephone conversations
Demonstrated ability to handle challenging customer interactions and negotiate effectively.

Skills Required:

• Good customer handling skills

• Effective communication skills, both written and Verbal is required.

Why join Genpact

. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.