Your role and responsibilities
- As a Deputy Manager Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.
Your primary responsibilities include:
- Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
- Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Ensure that client Service Level Agreements (SLA) and timelines are met.
- Required education
- Bachelor's Degree
- Preferred education
- Master's Degree
Required technical and professional expertise
- Commerce Graduate with a minimum of 8+ years of Experience in Order to Cash (O2C), basic accounting knowledge and understanding of various accounting principles.
- Experience in participating and collaborating in team meetings to gather/share information.
- Ability to achieve individual and Business metrics.
- Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
- Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
- Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.
- Proven experience to build and utilize reports to analyze pertinent account information.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
- Working knowledge to identify and implement action plans and process improvements with mentorship.
- Proven experience to build and utilize reports to analyze pertinent account information.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
- Working knowledge to identify and implement action plans and process improvements with mentorship.
Preferred technical and professional experience
- Proficient in MS Office applications and any ERP software as an end-user.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to work under tight timelines and be part of change management initiatives.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Enhance technical skills by attending educational workshops, reviewing publications etc.,
