We are looking for a Process Coordinator who will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
- Manage inbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our database in a comprehensible way.
Requirements
- Previous experience in a customer support role.
- Strong phone and verbal communication skills, along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multitask, set priorities and manage time effectively.
This job was posted by Harshita Arora from Roadzen.
