UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.
We are seeking a
Process Associate / Risk Analyst to support our Fraud & Risk Operations team in identifying, analyzing, and preventing online fraud and piracy. This role involves continuous fraud analysis, auditing transactions, managing chargebacks, handling account activations/deactivations, and ensuring compliance with DMCA and payment security guidelines. The candidate will also interact with customers to resolve fraud-related concerns.
Key Responsibilities:
Fraud & Risk Analysis
- Perform continuous fraud analysis on customer account activity and online transactions
- Identify suspicious patterns related to online fraud, payment abuse, and piracy
- Raise tickets for fraud flags and auditing findings based on internal policies
Account Management
- Review, activate, and reactivate genuine customer accounts after verification
- Deactivate accounts involved in chargeback abuse, fraud, or policy violations
- Handle account recovery processes for legitimate customers
Chargeback & Payment Auditing
- Investigate chargebacks and payment disputes
- Monitor, audit, and validate transactions to ensure compliance with company and payment gateway standards
DMCA & Online Piracy Handling
- Handle DMCA takedown requests related to copyright violations and online piracy
- Investigate reported cases of content misuse or illegal distribution
Customer Interaction
- Communicate with customers via email, chat, or calls for:
- Account verification and recovery
- Fraud investigations
- Chargeback resolution
- DMCA-related escalations
- Maintain professional and empathetic communication while handling sensitive cases
Required Qualifications:
- Bachelor's degree in Business Administration, Finance, Commerce, Computer Science, or a related field
- 3-5 years of experience in Fraud Operations, Risk Analysis, Trust & Safety, or Transaction Monitoring
- Strong understanding of online fraud, online piracy, chargebacks, and payment auditing
- Experience working with ticketing systems and case management tools
- Excellent communication and problem-solving skills
Preferred Skills
- Knowledge of payment gateways and fraud detection tools
- Experience handling customer escalations
- Familiarity with compliance frameworks and DMCA guidelines
