Process Associate

About Acefone

Acefone,(Formerly Servetel) is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that's making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:

• Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
• Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
• API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
• Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.

These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.

Headquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.

Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business unique demands.

Job responsibilities

• Generate and submit invoices for international customers.
• Prepare credit notes, debit notes, and billing adjustments.
• Handle customer queries through email, chat, and calls.
• Investigate and resolve billing and payment disputes.
• Manage Order-to-Cash activities from billing to collection.
• Apply customer payments and clear unapplied cash.
• Follow up on overdue invoices and payment commitments.
• Reconcile customer accounts and resolve balance differences.
• Coordinate with sales, operations, and finance teams.
• Maintain accurate records and prepare billing and collection reports

• Required Skills
• Experience in billing, accounts receivable, collections, or Order-to-Cash.
• Good knowledge of invoices, credit notes, cash application, and dispute management.
• Proficiency in Microsoft Excel and ERP systems.
• Ability to work with international customers, currencies, and time zones.

• Qualifications
• 1+ years of experience in accounting and finance roles.
• Graduation in any field.

Mission: To make communication easy and efficient for businesses.

Vision: To be the global leader in business communication technologies.

Values that drive us:

Collaboration - Together We Achieve More

Integrity - Upright, all the time

Striving for Excellence - Brilliance is Basic Benchmark

Customer Centricity - Partner in success

We Care - Nurturing a Better Tomorrow

CONTACT INFORMATION

Website: https://www.acefone.com