Process Associate

Job Description Process Associate (Order Management)

Job Type: Full-Time

Work Mode: Work from Office

Shift: US Night Shift

Working Days: 5 Days (Saturday & Sunday Fixed Offs)

Job Location: Udaipur

Role Overview

We are hiring Process Associates for an Order Management / Backend Operations role. The ideal candidate will be responsible for handling customer inquiries, managing orders from initiation to completion, and providing high-quality backend support for international clients. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Roles & Responsibilities

Take ownership of customer inquiries and order-related requests

Manage end-to-end order processing and backend support activities

Coordinate with international clients (US & Canada) via email and calls

Ensure accurate order entry, tracking, and documentation

Maintain high levels of customer service and operational efficiency

Use MS Excel and internal business systems for reporting and data management

Adhere to defined processes, SLAs, and quality standards

Eligibility & Qualifications

Bachelor's degree in any discipline (BA, BCom, MCom, MA, BEd, MEd, or equivalent)

Fluent English communication skills (verbal & written)

Intermediate to advanced proficiency in MS Excel

Basic understanding of business systems and operational tools

Familiarity with order management or quote-to-cash processes is a plus

Key Competencies Required

Result-oriented with a high sense of urgency

Strong customer focus and ownership mindset

Ability to work under pressure and meet deadlines

Willingness to learn and adapt quickly

Effective team player with professional communication skills

Compensation & Benefits

Annual CTC: 2.2 LPA 3.5 LPA (No salary bar for the right candidate)

Fixed US Night Shift only

5 Days Working with Saturday & Sunday Off

Growth opportunities in a stable international process

Supportive and learning-driven work environment

Hiring Details

Openings: 50+

Immediate joiners preferred

Interested candidates can apply now with their updated resume.