Process Associate - Process Associate - Customer Care

We are inviting applications for the role of Process Associate, Customer Service-Collections

Responsibilities

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement

Qualifications we seek in you

Minimum qualifications

• Graduate (in any stream)
• Excellent Communication Skills (verbal and written)

Preferred qualifications

• Good customer handling skills
• High Energy level
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)