Role Summary
Seeking a detail-oriented Process Associate to manage and validate brand/social media data on our SaaS platform, perform analysis using MS Excel, and ensure data accuracy. Ideal candidate is passionate about data, analytics, and social media ecosystems across industries like influencers, gaming, films, and TV.
Key Responsibilities
- Data & Platform Operations: Manage proprietary SaaS workflows; research, collect, and upload brand/social media data; oversee social media handles across industries.
- Data Quality & Analysis: Perform data cleaning, validation, QA checks; analyze datasets using advanced Excel; maintain structured trackers and documentation.
- Collaboration & Improvement: Work with cross-functional teams; communicate progress/issues; improve processes and efficiency.
Skills & Competencies
- Technical: Advanced MS Excel (VLOOKUP/XLOOKUP, INDEX-MATCH, Pivot Tables), data cleaning/validation; exposure to Zendesk, Asana, JIRA (preferred).
- Analytical & Soft Skills: Attention to detail, problem-solving, clear communication, ability to prioritize and meet deadlines.
Qualifications & Experience
- Graduate (Bachelor's preferred); certifications in Data Analytics/Advanced Excel (preferred).
- 05 years in Process Associate, Data Ops, Data Analyst, or MIS roles; experience with large datasets and reporting is a plus.
Performance Expectations
- Deliver accurate/timely data updates and reports.
- Maintain high data quality standards.
- Drive efficiency through automation and process improvements.
- Provide insights for business decisions.
Why Join Us
Opportunity to build expertise in Process Associate, data operations, analytics, and social media intelligence within a fast-growing environment, gaining hands-on exposure to real-world data systems and digital ecosystems.
