Process Associate

Description:

The [Process Associate] is responsible for managing day-to-day operational activities on contract management related to respective engagements/accounts.

Responsibilities:

·       Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc.

·       Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact.

·       Interface with external and internal stakeholders for adequacy of coverage and support.

·       Work closely with the Service Delivery team/Action Owners to ensure the compliance of contractual obligations related to IT/BPO contracts.

·       Address contractual queries from engagement stakeholders in case of any ambiguity.

·       Provides clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest as Service Provider.

·       Draft, review and validate Work Orders/Project Orders/Change Orders and provide the insights. Coordinate with internal team form initiation till execution of any Change Requests/Amendments etc.

Knowledge & Skills:

·       Knowledge and experience 0-5 years in Contract Management

·       Must be knowledgeable of the major elements of outsourcing contract(s). Understanding about the complex outsourcing contractual structures.

·       Knowledge in commercial and service level accepts of complex IT/outsourcing contracts.

·       Drafting of contract documents.

·       Contract Review and Analysis

·       Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client

·       Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable and obligation compliance.

·       Working with Contract Management tools

·       Experience in handling contract management processes through software platform

·       Demonstrates strong verbal and written English language skills. Ability to write and speak clearly and effectively

·       Open to work in shifts.

Education:

·       Bachelor's Degree or Master's degree in Law