Process Associate

Location- Kolkata

NP-Immediate

Graduates Mandatory- Regular

CTC-2.5 LPA

Shift Timing (Nightshift )

Experience Required:  

·                 Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions. 

·                 Prior digital/call center experience preferred. 

·                 Familiarity with Microsoft Office applications. 

·                 Must possess excellent written and oral communication, listening, and comprehension skills. 

·                 Typing Speed 30 WPM with 94% accuracy

·                 Must possess effective time management and organizational skills. 

·                 Stellar customer service skills and the ability to de-escalate customer frustration. 

·                 Superior problem-solving skills and the ability to work independently and objectively. 

·                 Dedication to the customer experience with the ability to build and maintain strong relationships. 

·                 Team oriented and self-motivated. 

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