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Ifintalent Global Private Limited

Print Business Execution Senior Manager - Cloud, Azure & GCP – M3

Ifintalent Global Private Limited
Bengaluru
6-9 Years
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Job Description

  • Ensure appropriate staffing levels / cover at all times (Resource Planning)
  • Custodian of customer journey and outcomes for the team / process / business
  • Work planning and daily work management to drive SLA's (SLA adherence)
  • Ensure all processes are well documented, reviewed & maintained as per internal standards / Fit to Practice (FTP) adherence & driving positive culture within the teams
  • Manage escalations calls/emails form customers/Stakeholders
  • People Management but not limited to 1*1's, conflict management, issue resolution, people issues etc
  • As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
  • Perform & initiate root cause analysis (RCA) of process key metrics to drive process efficiencies and reduce gaps / errors including bottom quartile management, quality analysis etc
  • Manage and coach people including all aspects of performance management, development, conduct, shrinkage, appraisals, employee administration and recruitment Conduct Training need analysis (TNI)
  • Be a custodian of process knowledge within the team/ process / business (Knowledge management / Training & Competency)
  • Driving upskilling initiatives to create a multi-skill (cross-skill) capability in team / process / business
  • Initiate & drive continuous process improvements to simplify processes & enhance customer experience / journey
  • Identify & manage training opportunities in the team on Vulnerable customers & complaints / procedures
  • Raising issues/ concerns in a proactive & timely manner to ensure no business impact / disruptions
  • Understand, prepare, analyse, manage & publish of process reports, MIS, dashboards in a timely & accurate manner
  • Timely & accurate cascading of all process updates and act as custodian of change management
  • Should be proactively involved and drives business initiatives & new migrations
  • Assist managers in capacity planning and resource utilisation
  • Ongoing Stakeholder management including timely responses for customer / stakeholder complaints
  • Perform other duties as assigned by the Manager or the management from time to time.
  • Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations
  • Deputize LM / AM, wherever required & needed
  • Ensure proper and effective communication

More Info

Job Type:
Permanent Job
Industry:
Information Services
Role:
Business Analyst
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Ifintalent Global Private Limited

Ifintalent Global Private Limited is a recruitment and staffing solutions provider that specializes in helping businesses identify and acquire top talent across various industries. With a focus on connecting organizations with skilled professionals, the company offers customized recruitment services for both temporary and permanent placements. Their expertise lies in sourcing candidates who align with their clients' specific needs, ensuring effective workforce management and contributing to organizational growth.

Job ID: 107341329

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Last Updated: 26-03-2026 05:24:46 AM
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