- 5-10 years of experience in a similar role within the technology sector.
- Proven track record of successfully managing and improving of IT services.
- Proven experience on applications used to manage custody services and other relevant services.
- Strong technical background with expertise in Investment banking products and all services under security serivces and in specific custody services
- Proven profienency in implementing and adopting cloud technologies.
- Excellent leadership and communication skills
- Ability to thrive in a fast paced, collaborative environment.
- Strategic thinker with a passion for technology and proven ability to lead successful service initiatives.
Specific Accountability
- Requirement Gathering and Elicitation
- Builds trust & relationship with all stakeholders
- Stay abreast of industry trends, evaluate new technologies and recommend innovation solutions to enhance service offering.
- Identify opportunities for process enhancements, automation, and efficieny gains to continually improve service quality and performance.
- Leverage strong technical background to make informed decisions, troubleshoot complex issues and guide technical teams effectively.
- Ensure services adhere to regulatory requirements and industry standards. Mitigate risks and implement robust security measures.
- Managing and coordinating cross-services deliveries. Work closely with technical teams, product managers and other stakeholders to drive collaboration and ensure seamless service delivery.
- Empowers, supports and guides the Service Teams to work effectively
- Accountable for delivery of feature / release for the Service within scope, budget and set timelines
- Supports Service Delivery Managers and Scrum Masters in delivery.
- Should be aware of project risks / issues and responsible to support the team to mitigate any overseen risk.
- Execute and monitor trade settlement processes across GCC markets, ensuring timely and accurate completion in accordance with market regulations and internal SLAs during testing cycle.
- Demonstrated hands-on experience with the BaNCS GSP Custody platform, with a strong understanding of its functionalities and operational workflows.
- Oversee cash management operations, including reconciliations, funding, and payment instructions related to settlements.
- Maintain and configure static data essential for trade processing, including:
- Business partners and client profiles
- Security and cash accounts
- Business and account rules
- Securities master data
- Notification setup and billing configurations
- Setup and validate billing processes related to trade settlement, ensuring accuracy of invoicing.
- Setup, Generate and validate end-user reports for internal stakeholders and external clients.
- Participate in and support testing cycles such as System Integration Testing (SIT), User Acceptance Testing (UAT), and Pre-Production validations.
- Develop, review, and execute test cases for various operational modules including trade settlement,cash management, billing, and static data.
- Manage test reporting, defect tracking, and resolution in collaboration with technology and vendor teams.
- Engage in effective stakeholder management, coordinating with Operations, Business, Technology, and external vendors to ensure seamless service delivery.
- Utilize project and test management tools such as JIRA and Confluence for documentation, tracking, and collaboration.
- Excellent communication, analytical, and problem-solving skills.
- Strong interpersonal skills with the ability to work collaboratively across teams and functions.
- Exposure to process improvement initiatives and automation in custody operations.
Experience working in a multi-market or regional operations hub.
