Meet Our Team
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
Picture Yourself At Pega
Principal Technical Solutions Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.
What You'll Do At Pega
The TSE uses their understanding of Pegasystems products, the technical environment in which they run, and our customers business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
Who You Are
- Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
- Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
- Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
- Proven ability to interact directly with customers at all levels
- Demonstrated customer-facing skills including expectation management, communication skills, information management
- Demonstrated effective oral and written communication skills, including poise in pressure situations
- Should have: Experience working with Core Java, Database, Kafka & Elastic search
- Good Have : Pega experience
- Troubleshooting and debugging experience would be an added advantage
What You've Accomplished
- 5 to 8 years of Core Java Software Application Development, Maintenance and Troubleshooting experience
- Strong analytical and problem-solving skills
- Should have extensive experience using the following: Core Java, Kafka, Elastic search and Database
- In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 23454
