Deliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organization
Act as the team's subject matter expert for various UKG Pro WFM Workforce Management Modules
Facilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer
Acts as mentor/coach to other on the team for workforce management best practices and solution build best practices
Designs, develops, modifies and evaluates tools developed to aid the team
Assist with Managed Services customer presentations
Manage customer project and/or accounts
Assists in resolving customer escalations
Ability to expand knowledge of UKG Pro WFM product line through self-study, attend classes and/or participating in Virtual Training.
Propose Ideas and Drive Cross functional collaboration projects.
Dedicate good time towards mentoring the layers below.
A highly seasoned specialist professional with wide-ranging experience and in-depth knowledge in a specialized field.
Applies comprehensive knowledge of a particular field to resolve complex issues in creative ways. Full knowledge of other related disciplines.
Develops solutions to diverse business problems of high complexity which require the regular use of ingenuity and creativity.
Analysis of situations or data requires an in-depth evaluation of various factors.
Has specialized knowledge of various alternatives and their impact on the business.
Challenges are frequently unique, and solutions may serve as precedent for future decisions.
Plans and organizes project assignments of substantial variety and complexity. Initiates or maintains schedule for projects and project milestones.
Exercises considerable latitude in determining objectives of assignment.
Develops departmental policies and procedures, new techniques and standards.
Work is reviewed from a relatively long-term perspective, for desired results.
Education/Experience:
BS/BS degree in Computer Science, Management Information Systems or related discipline (or related experience)
8 - 10 years of relevant work experience
Minimum of 8 years of experience implementing a UKG Pro WFM Workforce Management Solution
Minimum of 6 years of integrations/APIs development
Professional Dell Boomi Developer Certification, ITIL Certification, Project Management, may require additional product certifications
