Principal Software Engineer

Technical Leadership & Delivery Ownership

Own end-to-end technical delivery of complex software initiatives from requirements through production, ensuring quality, reliability, and predictable outcomes.

Lead AI-enabled and automation-focused solutions that support:Internal operational efficiency and scale within Customer SuccessServices

Customer-facing platforms and service offerings

Translate business problems and operational needs into well-structured technical designs, execution plans, and milestones.

Proactively identify risks, dependencies, and technical trade-offs drive mitigation strategies.

Hands-On Engineering Excellence

Spend the majority of time as a hands-on engineer, including:Designing and building user-facing application layerswith strong attention to usability, performance, and reliability

Defining and consuming APIs in close collaboration with backend and platform teams

Writing and reviewing production-quality code across the stack, as appropriate

Lead end-to-end delivery of features that span UI, backend services, and integrations.

Balance user experience considerations with system constraints such as scalability, security, and operability.

Set and uphold high standards for:

Code quality, maintainability, and testability

User experience consistency and accessibility

Performance, security, and operational readiness

Architecture & Technical Stewardship

Act as a technical anchor for the team and adjacent teams by:Participating in architecture and design reviews

Ensuring alignment with enterprise architecture, security, and compliance standards

Drive coherent system design across services, APIs, data flows, and integrations.

Partner closely with architects, product managers, and senior engineers to evolve platform architecture.

Cross-Team Collaboration & Influence

Act as a technical bridge and product owner in practicebetween internal stakeholders, design, backend, and operations teams-owning problem discovery, requirements definition, feature scope, prioritizations, and end-to-end outcomes in the absence of a dedicated product owner.

Coordinate with backend, data, and platform teams to drive cohesive end-to-end solutions.

Provide technical leadership and informal mentorship through design reviews, code reviews, and architectural discussions.

Represent technical and user-impact trade-offs clearly in planning, reviews, and decision forums.

Agile Execution & Engineering Discipline

Lead by example within Agile/Scrum environments:Sprint planning, backlog refinement, and technical task breakdown

Continuous delivery and incremental releases

Promote best practices around documentation, testing, observability, and operational excellence.

Drive continuous improvement in engineering processes, tooling, and developer productivity.

Required Qualifications

10-15+ years of professional software engineering experience.

Proven experience leading delivery of customer-facing, user-centric productsin enterprise environments.

Strong hands-on background in building user-facing applications (web or mobile) andcollaborating deeply with backend and platform teams.

Demonstrated ability to own features end-to-end: from requirements and UX considerations through API design, implementation, and production rollout.

Solid understanding of:System design and architecture

APIs, data models, and service integrations

Performance, security, and operational considerations for user-facing systems

Experience working closely with product managers, designers, architects, and business stakeholders.

Excellent written and verbal communication skills in English.

Preferred Qualifications

Experience with AI/ML systems, intelligent automation, or data-drivenplatforms.

Background in building internal platforms or tools for operations, infrastructure, or service teams.

Experience working with globally distributed engineering teams.

What Success Looks Like in This Role

You are trusted to lead complex, user-facing initiatives with significant customer impact.

Product and engineering stakeholders rely on you to balance usability, delivery speed, and system robustness.

Features ship end-to-end with strong quality across UI, backend, and integrations.

Backend and platform teams value your clarity in API contracts and architectural decisions.

Customer satisfaction and adoption improve due to thoughtful execution and technical leadership.

AI and automation initiatives surface through polished, usable experiences that deliver measurable operational value.

Career Level - IC4