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ISSQUARED

Principal - Service Delivery Manager

0-5 Years

This job is no longer accepting applications

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  • Posted 2 months ago
  • Over 50 applicants

Job Description

Working Conditions

Flexible to work in EST/PST working hours .

Key Responsibilities

  • Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway.
  • Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations .
  • Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines.
  • Chair daily calls to co-ordinate open issues and next steps with the ability to track and report across multiple customers

More Info

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Open to candidates from:
Indian

About Company

ISSQUARED, Inc. is an IT Infrastructure and Security company that was founded in 2010. We deliver Infrastructure Technology Solutions that can include a mix of Networks, Server/Storage, Operating Systems, Databases, Middleware, Enterprise Applications Infrastructure Stack, and Virtualization, We deliver IT Managed Services to support the IT Infrastructure, and operate a Security Operations Center for our Customers. We consult on Projects that have to do with Disaster Recovery Planning, Private/Hybrid/Public Cloud, Network Optimization, Consolidation, Upgrade Services, Consolidation, and Performance Assessments. We have delivered multi-million dollar projects for Fortune 500 companies in the US, leveraging the combined expertise of our global employees based out of our 4 global offices, including our headquarters based in Los Angeles, California. Our customer focused culture has enabled us to jump from the Inc. 5000 Fastest-Growing Private Companies in America in 2015 to the Inc. 500 Fastest-Growing Private Companies in America in 2016. ISSQUARED has strong expertise in delivering end-to-end, vendor agnostic, integrated solutions, while carefully building a series of strategic security related relationships in order to better serve our customers. Our teams have specialized knowledge of implementing and operating role based access management solutions for enterprise customers. This is backed up by our strong process driven approach to service delivery which has seen us continually meet or beat the service level targets expected of us by our enterprise clients. ISSQUARED was founded in 2010 and is an ISO 9001, ISO 20000 and ISO 27001 certified organization.

Job ID: 113882343