Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
Agreements are fundamental to every business relationship and must evolve as enterprises shift toward agentic architectures where humans and AI agents collaborate. We are seeking a hands-on operator and innovator to drive this transformation with our Global System Integrator (GSI) partners across international markets. As an AI Partner Solution Architect, you will sit at the intersection of the Docusign IAM platform and the emerging agentic ecosystem. You will design reference architectures, advise on implementation patterns, and enable GSI partners to deliver agreement-native agentic solutions to joint customers. In this hands-on advisory role, you will guide partner teams through workflow orchestration frameworks and shape how the industry views agreements in the agentic era.
This position is an individual contributor reporting to the Sr. Manager, Partner Solution Architects.
Responsibility
- Design reference architectures that guide partners in integrating Docusign IAM with platforms such as Salesforce Agentforce, SAP Joule, Microsoft Copilot, and Frontier firm architectures
- Advise partners on proof-of-concept solutions that demonstrate human-agent collaboration across agreement workflows
- Create reference accelerators and framework blueprints that enable partners to achieve faster time-to-value for IAM implementations
- Lead hands-on technical workshops with SI partners to build deep IAM and agentic AI competency
- Serve as a subject matter expert and mentor for partner consultants, enabling them to articulate and deliver customer business outcomes
- Conduct architecture reviews and provide guidance on partner-built solutions to ensure quality and alignment with IAM best practices
- Build and deliver compelling demos showcasing the IAM platform's value across industry verticals including Financial Services, Healthcare & Life Sciences, and Technology
- Assist partners in crafting RFP responses and solution proposals that maximise customer value from IAM investments
- Create technical thought leadership content including solution briefs, reference architectures, blogs, videos, and whiteboards
- Organize and guide hackathons with partners, providing technical direction and architectural oversight to rapidly validate new solution patterns
- Stay ahead of the evolving AI landscape and translate emerging capabilities into practical agreement workflow solutions
- Contribute to Docusign's internal AI adoption and help scale best practices across the Partner Solution Architecture team
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 12+ years of experience in a partner-facing or pre-sales solution architecture role, selling and implementing SaaS solutions
- Hands-on experience designing and developing agentic AI solutions, including working with agent orchestration frameworks, LLM integrations, and tool-calling architectures (MCP, function calling, or equivalent)
- 5+ years of experience with enterprise agreement, procurement, or legal technology solutions
- Advise and enable partner technical teams on solution design and implementation by providing architectural guidance, reviewing partner-built solutions, and driving quality outcomes
- BE/MS degree or equivalent relevant work experience
Preferred
- Strong understanding of enterprise integration patterns, APIs, and workflow automation
- Experience with agentic platforms: Salesforce Agentforce, SAP Joule, Microsoft Copilot Studio, ServiceNow Now Assist, or similar
- ERP and enterprise platform experience: SAP Ariba, Salesforce, Microsoft Dynamics, or Workday
- AI/ML foundation: Familiarity with LLMs, RAG patterns, prompt engineering, and context design principles
- Proven consulting experience leading digital transformation initiatives at scale
- Proficiency in building and delivering demos for industry use cases in Financial Services or Healthcare & Life Sciences
- Experience with technical business documentation including workflow diagrams, reference architectures, proposals, and SOWs
- Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms.
- Strong verbal and written communication skills with the ability to engage technical and business audiences
- Willingness to travel 25% or more as needed
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
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