As a ServiceNow Principal Software Engineer, you will have experience with ServiceNow, web-based applications and technologies, possess strong communication skills,and have the desire to work on information security.
Key Responsibilities:
- Design, develop, and implement solutions within the ServiceNow platform, focusing on scalability, security, and performance.
- Manage all phases of the SDLC, including analysis, design, development, data conversion, system integration, and implementation.
- Evaluate, design, and develop new features and roadmaps
- Serve as primary technical point of contact on customer engagements of the highest complexity and value.
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Develop and execute technical solutions based on business requirements, utilizing best practices and industry standards.
- Analyze system processes and develop enhancements to improve user experience and general system usability, ensuring the stability and reliability of the ServiceNow platform.
- Function as the principal ServiceNow SME. Mentor/assist other team members where needed. Lead and mentor technical teams.
- Ability to diagnose and resolve complex technical issues. Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for sys-tem related issues.
- Proven experience with ServiceNow platform, including its modules, configuration, and customization.
- Develop scripts on the ServiceNow platform to automate tasks and integrations
- Stay up-to-date with the latest ServiceNow features and technologies, and implement best practices to enhance platform performance.
- Strong understanding of software development principles, methodologies (eg, Agile), and tools.
- Experience designing and implementing cloud-native architectures, data security,and integration services.
- Familiarity with cloud platforms and architectures (eg, AWS, Azure, GCP).
Qualifications:
- 10+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities. 7+ years of App development experience.
- Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
- High level of proficiency with HTML, CSS, JavaScript, AJAX development.
- Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs.
- Experience supporting ServiceNow platform upgrades and remediating skipped changes.
- Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc
- Familiarity with Agile development practices.
Soft Skills:
- Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment.
- Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.
- Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.
Desired:
Bachelor s degree in Computer Science, Cybersecurity, or a related field is preferred but not required
