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Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by 7,000+ clients worldwide across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.
As businesses strive to balance revenue growth, cost optimisation, and exceptional customer experience, Exotel enables smart, scalable, and AI-driven communication that empowers enterprises to engage smarter, faster, and better.
As a Product Engineer - Level 1 (PE-1) in the Gen AI team, you will be responsible for designing, developing, and delivering cutting-edge AI-powered solutions that redefine enterprise customer experiences. You will work hands-on with modern technologies, collaborate closely with product managers, architects, and cross-functional teams, and contribute to high-impact projects that directly shape the company's Gen AI roadmap.
This role is ideal for experienced engineers who excel in a fast-paced environment, take complete ownership of their deliverables, and are keen on solving complex engineering challenges at scale.
Design, develop, and maintain high-quality, scalable, and secure services and systems for Exotel's Gen AI product suite.
Contribute to the engineering roadmap by breaking down requirements into technical specifications and executable tasks.
Build reliable backend components, REST APIs, microservices, and client libraries with performance and maintainability in mind.
Ensure production readiness through comprehensive testing, debugging, monitoring, and deployment best practices.
Collaborate with Product Managers to understand functional requirements and with Architects to ensure alignment on system design, scalability, and performance.
Analyse system performance, troubleshoot production issues, and drive root cause analysis and long-term fixes.
Contribute to engineering processes such as code reviews, design discussions, documentation, and continuous improvement initiatives.
Work closely with cross-functional stakeholders to ensure smooth execution, communication, and alignment on priorities.
8-10+ years of hands-on experience working on Python.
Strong expertise in backend or platform engineering, distributed systems, REST APIs, and microservice architectures.
Exposure to Gen AI technologies, LLM-based solutions, or AI-driven automation systems.
Proven experience delivering complex, high-impact software products with measurable outcomes.
Solid understanding of cloud-native development, CI/CD, containerization, and DevOps practices.
Strong problem-solving ability with a mindset of ownership, responsibility, and bias for action.
Excellent communication skills and ability to work effectively with cross-functional teams.
Exotel was started by Shivakumar Ganesan in 2011. Shivakumar's previous venture, Roopit, needed a simple automated call center solution for which he built an in-house product, and eventually it became a standalone company in the form of Exotel.Exotel picked up a Rs. 25 million (approximately US$500,000 funding from Mumbai Angels and Blume Ventures in March 2012
Job ID: 135702197
