About The Role
We are seeking a
Principal DevOps Engineer to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems from custom-built applications to modern cloud solutions across multiple industries and technology stacks.
The ideal candidate is a seasoned engineer who thrives in dynamic, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a
hands-on and client-facing position, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.
Key Responsibilities
- Client Environment Support Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.
- Bugfixing & Maintenance Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.
- Cross-Technology Expertise Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.
- Operational Leadership Establish and refine monitoring, alerting, and incident response practices.
- Collaboration Partner with customer teams and internal engineers to identify improvements and streamline operations.
- Maintenance Windows Participate in planned weekend maintenance activities as part of a rotating schedule.
- Knowledge Transfer & Documentation Ensure systems are well-documented and that knowledge is shared within the team.
- Adaptability Continuously learn and integrate new tools, platforms, and technologies used across client environments.
Required Skills & Experience
- 7+ years of experience in infrastructure, DevOps, or managed services roles, with at least 3+ years supporting production environments at scale.
- Strong troubleshooting and problem-solving skills across application, infrastructure, and networking layers.
- Experience with Data Engineer tools on AWS: Extract-Transform-Load, Machine Learning, AWS Lambda
- Experience with multiple cloud platforms (AWS, Azure, GCP, Oracle Cloud) and hybrid environments.
- Proven ability to debug, support, and maintain applications built with various frameworks, including .NET and Ruby on Rails.
- Familiarity with CI/CD pipelines, observability tools, and incident response workflows.
- Strong scripting or automation experience (e.g., Python, Bash, PowerShell).
- Excellent communication and client-facing skills for working in a consulting environment.
Preferred Qualifications
- Prior experience in managed services or consulting environments with multiple concurrent clients.
- Familiarity with a broad range of database technologies (Oracle DB, SQL Server, Postgres, MongoDB, etc.).
- Experience improving legacy systems for better reliability, cost optimization, or scalability.
Why Join Us
- Diverse Technology Exposure Support a wide range of tools, frameworks, and cloud platforms.
- Impactful Role Keep mission-critical client systems operational and evolving.
- Global Team Culture Work with experts across multiple time zones and technology domains.
- Professional Growth Gain experience across industries, tools, and modern automation practices.
- Competitive Compensation Principal-level rates based on skills and experience, with shift differential for overnight work.
If you excel at diagnosing complex systems, solving tough operational challenges, and thrive in a
multi-technology, always-learning environment, we'd love to hear from you.
