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Genpact

Principal Consultant, Technical Manager - Delivery

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  • Posted 8 hours ago
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Job Description

Inviting applications for the role of Principal Consultant -Technical Manager - Delivery

In this role, to support function in achieving specific business goal, address challenges/deliverables, thereby improving customer satisfaction/etc.

Responsibilities

  • Develop and maintain scalable, high-performance backend based Java applications.

  • Optimize components for maximum performance across a vast array of web-capable devices and browsers.

  • Troubleshoot and debug issues in a timely manner.

  • Stay updated with the latest trends and best practices in frontend development.

  • Establish and manage the overall program structure, governance cadence, and defined escalation pathways.

  • Own SLAs and oversee incident, problem, and change management processes to ensure service reliability.

  • Lead risk identification and tracking, enforce compliance controls, and ensure audit readiness.

  • Manage budget tracking, financial forecasting, and drive margin optimization initiatives.

  • Conduct executive reviews, define performance metrics, and deliver impactful data-driven storytelling.

  • Drive hiring strategy, workforce capacity planning, and succession planning initiatives.

  • Implement and govern Agile (Scrum/SAFe), CI/CD pipelines, and structured release management processes.

  • Define and monitor KPIs, CSLA commitments, and develop actionable dashboards and insights.

  • Oversee vendor governance and manage global operating models for distributed teams.

  • Lead major incident management, stakeholder communication, and service restoration efforts.

  • Track business outcomes and ensure alignment of delivery with strategic objectives.

Qualifications we seek in you!

Minimum Qualifications

  • Hands-on engineering/development experience in enterprise-grade products and platforms.

  • Strong proficiency in:

  • Java, Spring Boot, REST APIs, microservices patterns

  • Kafka and asynchronous/event-driven architecture

  • React with TypeScript

  • Strong testing discipline using Jest and Cypress.

  • Good understanding of web fundamentals: HTML/CSS.

  • Good understanding of Linux (logs, processes, networking basics, shell).

  • Good problem-solving, communication, and ownership mindset.

  • Good understanding of Git and version control workflows.

  • Familiarity with Agile/Scrum methodologies.

Preferred Qualifications/ Skills

  • Working knowledge of Windows Server support.

  • Exposure to polyglot environments involving Python and .NET services.

  • Experience with CI/CD pipelines.

  • Familiarity with design tools like Figma or Adobe XD.

  • Ability to take ownership end-to-end (design → development → testing → release support).

  • Comfortable working in fast-paced environments with evolving requirements.

  • Strong collaboration skills and experience working with distributed teams.


About Company

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job ID: 145463883

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