Principal Consultant-Salesforce AgentForce Developer (Sales, Service, Einstein %26 Data Cloud)

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant-Salesforce AgentForce Developer (Sales, Service, Einstein & Data Cloud)

We are looking for an experienced Salesforce AgentForce Developer with deep expertise across Sales Cloud, Service Cloud, Einstein AI, and Data Cloud. The ideal candidate will play a key role in designing, developing, and integrating intelligent, data-driven Salesforce solutions that empower business teams with actionable insights, automation, and seamless customer experiences.

As a Salesforce developer, you will take end-to-end ownership of your product in a modern DevOps culture. You will be responsible for the design, development, testing and operations, and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies.

Responsibilities

.Design and develop scalable Salesforce solutions leveraging AgentForce (AI-powered automation and insights)
.Implement and customize core Sales and Service Cloud functionalities such as Leads, Opportunities, Accounts, Cases, Entitlements, and Knowledge.
.Build and optimize Lightning Web Components (LWC), Apex classes, Flows, and integrations
.Leverage Salesforce Einstein AI for predictive analytics, opportunity scoring, case routing, and automated insights
.Integrate and unify customer data using Salesforce Data Cloud for advanced segmentation, audience activation, and personalization
.Collaborate with cross-functional teams to define, design, and deliver AI-driven customer journeys and sales productivity tools.
.Ensure high code quality, performance, and maintainability through CI/CD and DevOps best practices using tools like Azure DevOps, Git, and Jenkins.
.Partner with architects and data engineers to enable real-time data pipelines between Salesforce and enterprise data platforms
Qualifications we seek in you!
Minimum Qualifications
.Minimum qualificationsBachelor's or Master's degree in Computer Science, Information Systems, or a related field.
.Relevant hands-on experience in Salesforce development and implementation
.Proven expertise in Apex, SOQL, Lightning Web Components (LWC), and Flow automation
.Strong experience with Einstein AI features such as Prediction Builder, Next Best Action, and Einstein Bots.
.Hands-on experience with Salesforce Data Cloud, including data ingestion, identity resolution, and segmentation
.Familiarity with AgentForce features (AI Copilot, workflow orchestration, and automation through generative AI)
.Knowledge of REST/SOAP APIs, integration patterns, and middleware to
.Experience with Azure DevOps or similar CI/CD platforms for deployment automation
.Salesforce Platform Developer I & II certifications required Data Cloud Consultant or Einstein certification preferred.
Preferred Qualifications:
.Experience implementing AI-driven automation and conversational experiences in Salesforce.
.Working knowledge of Data Cloud's Customer 360 and Identity Graph capabilities.
.Familiarity with advanced analytics tools (Einstein Discovery, Tableau CRM).
.Exposure to Experience Cloud and integration with external AI or data platforms.
.Strong problem-solving skills, with an ability to translate business challenges into scalable Salesforce solutions.
.This role is ideal for professionals passionate about blending Salesforce development, AI innovation, and data intelligence to drive digital transformation and intelligent customer engagement
Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.