Principal Consultant-Dynamics 365 F%26O Technical Developer

Ready to build the future with AI

At Genpact, wedon'tjust keep up with technology-we set the pace. AI and digital innovation are redefining industries, andwe'releading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of howwe'rescaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deployingcutting-edgeAI solutions, and want to push the boundaries ofwhat'spossible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, andcutting-edgesolutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the roleLeadConsultant-Dynamics 365 Technical Developer

We are seeking an experiencedDynamics 365 Technical Developerto provideL2/L3 support, system administration, and DevOpsservices for Microsoft Dynamics 365 Finance & Operations (F&O) and related components. The role requires a strong understanding ofERP technical architecture,Azure DevOps pipelines,system performance monitoring, andenvironment managementacross DEV, UAT, and PROD instances.

This position involves working closely with functional consultants, solution architects, and client IT teams to ensuresystem stability, performance optimization, and continuous deliverywithin a managed services framework.

Responsibilities

Technical Support (L2/L3)

• Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams.

• Diagnose and resolve issues inX++ code, integrations, data entities, batch jobs, and system performance.

• Performroot cause analysis (RCA)for recurring incidents and implement permanent fixes.

• Manage andmaintainintegrations with external systems (via Data Management Framework, Azure Logic Apps, Power Automate, APIs, etc.).

2. System Administration & Environment Management

• Coordinate withMicrosoftfor service requests and environment-related activities.

• Monitorbatchjobs, alerts, system performance metrics, and database health.

• Handleuser access management, security roles, and audit compliance activities.

3. DevOps & Release Management

• Design, implement, andmaintainAzure DevOps CI/CD pipelinesfor build, deploy, and release automation.

• Managecode branching, merge, and version controlin Azure DevOps repositories.

• Coordinate build validations and code deployments across multiple environments (DEV UAT PROD).

• Ensureadherence to release governance, quality gates, and deployment documentation.

4. Continuous Improvement & Optimization

• Work onperformance tuning,code refactoring, anddata cleanup activities.

• Collaborate with functional teams to implement system enhancements and automation solutions.

• Identifyopportunities for optimization usingPower Platform (Power Automate, Power Apps)and Azure services.

Qualifications weseekinyou !

Minimum Qualifications:

• Strongexperience as aTechnical DeveloperorTechnical Support EngineerinDynamics 365 Finance & Operations (or AX 2012).

• StrongexpertiseinX++ development, extensions, AOT, data entities, andintegrations.

• Hands-on experience withAzure DevOps (Pipelines, Repos, Boards)andD365 LCS environment management.

• Good knowledge ofD365 System Administration,Batch job monitoring,User and Role management, andDatabase performance checks.

• Understanding ofdata migration,Logic Apps middleware,Power Platform integrations, andAPI-based connectivity.

• Experience inCI/CD pipeline setup and release automationfor Dynamics 365.

• Familiarity withSQL Server, Azure Cloud Services, and Application Insights.

• Strong problem-solving and analytical skills with a focus on incident prevention and system reliability.

Preferred Qualifications:

• Microsoft Certified:Dynamics 365 Finance & Operations Apps Developer Associate.

• Experience inManaged Services or AMS modelfor global ERP environments.

• Exposure toPower BI,Fabric, orAzure Data Lake integrations.

• Basic scripting knowledge inPowerShellorPythonfor automation.

Soft Skills:

• Strong communicationand coordination skills with multi-functional and client teams.

• Ability to work in a24x7 support environment(on-call rotation may apply).

• Proactive mindset with ownership of incident resolution and improvement initiatives.

• Strong documentation discipline and adherence to support SLAs and ITIL practices.

Education:

• Bachelor%27s degree in Computer Science, Information Systems, or related field (or equivalent experience)preferred.

Why join Genpact

. Lead AI-first transformation - Build and scale AI solutions that redefine industries

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everythingwe build

. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let'sbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga %27starter kit,%27 paying to apply, orpurchasingequipment or training.