Principal BizOps Engineer

Dynamic Yield's Next Edge BizOps team is looking for a Principal Bizops Engineer to help us solve problems, build our CI/CD pipeline, and lead DevOps automation. Are you a passionate problem-solver who loves automation and wants to eliminate manual work We're driving the DevOps transformation and need someone who embraces change and can build strong relationships across development, quality, release, and product teams.

Roles and Responsibilities

As a Lead Biz Ops Engineer, you'll be the production readiness steward for our platform. Your key responsibilities include:

• Partnering with developers to design, build, implement, and support technology services.
• Ensuring operational criteria like availability, capacity, performance, monitoring, and deployment automation are implemented.
• Leading the DevOps transformation by advocating for change and standards.
• Supporting daily operations with a focus on triage and root cause analysis.
• Shifting left to be more proactive in the development process and proactively managing production activities to maximize customer experience.
• Managing risk and compliance across all environments.
• Streamlining and standardizing support activities and centralizing interactions with partners.
• Aligning product and customer priorities with operational needs and providing feedback for customer experience improvement.
• Improving the lifecycle of services from design through operation, including ITSM analysis.
• Maintaining services by monitoring availability, latency, and system health.
• Scaling systems sustainably through automation and driving reliability improvements.
• Supporting the CI/CD pipeline and leading DevOps best practices.
• Practicing sustainable incident response and blameless postmortems.
• Taking a holistic approach to problem-solving during production events.
• Collaborating with a global team and mentoring junior resources.

Skills and Qualifications

• BS degree in Computer Science or a related technical field, or equivalent practical experience.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Strong problem-solving skills, communication, ownership, and drive.
• Ability to debug, optimize code, and automate routine tasks.
• Experience handling difficult situations and making urgent decisions with various stakeholders.
• Preferred experience in C, C++, Java, Python, Go, Perl, or Ruby.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Appetite for change and pushing automation boundaries.
• Mandatory experience working across development, operations, and product teams to prioritize needs and build relationships.
• Proficiency in industry-standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
• Desired experience in designing and implementing efficient CI/CD flows from dev to prod with high quality and minimal manual effort.