Presales Team Lead

We have an urgent opening for Pre-sales Team Lead position for our reputed client based at Gurugram.

Industry : Real Estate

Job location : Gurugram

Role Overview

The PreSales Team Lead will manage and mentor the presales calling team responsible for handling inquiries, nurturing prospects, and driving qualified site visits for the sales team. This role focuses on achieving lead conversion targets, ensuring CRM hygiene, and improving the overall effectiveness of presales operations.

Key Responsibilities

1. Lead Handling & Conversion

Manage the endtoend lead cycle from first call to site visit scheduling.

Ensure timely followups, lead nurturing, and adherence to calling SLAs.

Track and improve leadtositevisit and sitevisittobooking ratios.

2. Team Management

Lead, train, and motivate a team of presales executives.

Conduct call quality checks, provide coaching, and run performance reviews.

Allocate leads fairly and monitor daily productivity metrics.

3. CRM & Reporting

Ensure accurate and updated lead status in CRM tools (e.g., Leadsquare, Salesforce, NoBrokerHood).

Generate daily, weekly, and monthly reports on conversions, lead quality, and team performance.

Share insights with sales and marketing teams for lead source optimization.

4. Customer Interaction

Handle escalated or highvalue leads personally to maximize conversion chances.

Provide accurate project details, pricing, USPs, and address customer queries.

Coordinate with sales for smooth handover and seamless customer experience.

5. CrossFunctional Collaboration

Work closely with marketing to provide feedback on lead quality and campaign ROI.

Support the sales team with prequalified, wellinformed prospects.

Align on targets, project updates, and promotional strategies.

Required Skills & Competencies

Strong communication and persuasive skills

Team handling and coaching capability

Good understanding of real estate projects, markets & customer psychology

Proficiency in CRM tools and MS Excel

Targetoriented and datadriven mindset

Problemsolving and objection-handling skills

Key Performance Indicators (KPIs)

Lead-to-Site Visit Conversion %

Site Visit Attendance %

Call Quality & Productivity Scores

CRM Data Accuracy & Hygiene

Team Performance & Target Achievement