Role:Presales Solution Architect - Contact Center Technology
Location: Noida
Job Description:
A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience
Technical Skills Needed:
- Having knowledge of different types of licensing of contact center components
- Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams
- Technical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design/solution
- Good understanding of evolving technology interfaces and methods of interconnecting telephony, software and hardware platforms, such as SIP, E1/T1, CTI, APIs,TCP/IP, MPLS, WebRTC etc.
- Fundamental knowledge of public cloud AWS (preferred), Microsoft Azure, Google Cloud
- Must have worked on few large transformation deals in excess of 400 agents globally
Soft Skills Needed:
- Very good listening and communication skills understanding customer's stated and unstated requirements and proposing solutions or alternatives
- Comfortable working with customer and colleagues from multi-cultural environment and across different time-zones (it's a global role)
- Basic business analysis skills using excel or any other BI tool
- Team player that collaborates and shares knowledge with others
- Comfortable as individual contributor in near future but aspire to lead and works towards it
- Continuous learner of technology and evolving trends in contact center and BPO industry
- Consultant/advocacy skills to work ethically and win customer's confidence
