Presales Manager - Real Estate

Job Title: Pre-Sales Manager

Industry:Real Estate (Mandatory Experience)

Department: Sales / Business Development

Location: HSR Layout, Bangalore

Reports To: Sales Head r

The Pre-Sales Manager will lead and manage the pre-sales (inside sales/telecalling) team within the real estate sector, ensuring effective lead management, high-quality customer engagement, and strong site visit conversion support for the sales team. This role is critical in driving funnel efficiency, lead quality, and revenue outcomes.

• Lead, train, and manage the pre-sales team with prior real estate exposure.
• Allocate leads and define daily calling and follow-up targets.
• Conduct regular performance reviews, coaching, and training sessions.
• Ensure discipline, productivity, and adherence to real estate SOPs.

• Oversee inbound and outbound real estate leads across digital and channel sources.
• Ensure timely follow-ups and accurate lead qualification.
• Improve lead-to-site visit and site visit-to-booking conversion ratios.
• Coordinate closely with sales and marketing teams.

• Handle escalated customer interactions professionally.
• Maintain high customer experience standards from first call to site visit.
• Monitor call quality, scripts, and communication effectiveness.

• Track and monitor daily site visit scheduling and execution.
• Ensure smooth handover of qualified leads to sales teams.
• Support closures by sharing customer insights and feedback.

• Prepare and analyze daily, weekly, and monthly MIS reports.
• Track KPIs including calls, leads, site visits, and conversions.
• Implement CRM discipline and improve pre-sales processes.

• Proven leadership in real estate pre-sales operations.
• Excellent communication skills in English and Hindi or Telugu.
• Strong understanding of the real estate sales lifecycle.
• Data-driven decision-making and reporting expertise.
• Proficiency in CRM tools and MS Excel.
• Target-driven, process-oriented mindset.

• Education: Graduate / MBA preferred.
• Experience (Mandatory):
• 4+ years of experience strictly in real estate pre-sales / inside sales.
• Minimum 2+ years of team-handling experience in real estate.

Candidates without real estate experience will not be considered.

• Lead contact & qualification ratio
• Site visit generation and conversion rate
• Team productivity & adherence
• CRM accuracy and reporting compliance
• Customer experience quality metrics

• Competitive fixed salary + performance incentives
• Leadership role with clear growth path
• Structured, professional work environment
• Exposure to large real estate projects