Power Platform Analyst

About the Role

We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies.

The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises.

This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly.

Key Responsibilities:

Client Support & Service Delivery:

• Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs
• Provide clear, professional updates and resolutions to clients via ticketing systems and email
• Support ongoing managed services activities, including incident handling, service requests, and minor enhancements
• Escalate complex issues to senior consultants and technical specialists as required

Client Engagement:

• Build strong working relationships with client stakeholders through clear communication and regular updates
• Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
• Represent the SSP professionally as a first point of contact for supported clients

Reporting, Governance & PMO Support:

• Support centralised PMO activities within the SSP, potentially including:

o Status reporting and tracking

o Risk, issue, and dependency registers

o Maintaining delivery documentation, templates, and standards

• Assist with improving service processes and governance over time

Project & Secondment Support:

• Be seconded to project teams as required to support new or existing client engagements
• Assist with project activities such as documentation, testing, deployment support, and post-go-live activities
• Return to the SSP between engagements to continue supporting managed services and platform activities

Learning & Capability Development:

• Actively develop skills across consulting fundamentals and delivery best practices
• Upskill in relevant technologies such as:
• o Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• o UiPath or other automation platforms
• o Azure services and data analytics
• Work closely with senior consultants to build technical and professional capability

Skills & Qualifications:

Required:

• 1 year of experience with Power Platforms such as Power Apps, Power Automate and UiPath
• Strong written and verbal communication skills with excellent email etiquette
• Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
• Comfortable working in client-facing situations and presenting updates confidently
• High attention to detail and a proactive, problem-solving mindset
• Willingness to learn and adapt across multiple service lines

Desirable:

• Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
• Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
• Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
• Exposure to professional services, internships, or client support environments

What's in it for you-

• Perfect work-life balance
• Career growth roadmap towards a Power Platform Consultant/Developer
• Exposure to work with Australian Clients
• Supportive, people-first culture

P.S: The shift timings will be 4:30 am - 12:30 pm IST