Policy Operations Specialist/Associate

About AssetPlus

AssetPlus is one of India's fastest-growing fintech platforms, transforming how investors and advisors experience mutual funds and insurance. Our mission is to simplify financial journeys through technology-led operations, compliance rigour, and seamless service delivery.

As part of the Insurance Policy Operations team, you will play a critical role in ensuring process excellence, accuracy, and trust across every stage of the insurance lifecycle.

Role Overview

The Policy Operations Associate will manage the end-to-end lifecycle of insurance policies across health and life insurance segments. The role includes quote generation, proposal validation, documentation management, compliance adherence, renewals, and coordination with insurers and internal teams.

This position blends operational precision with proactive communication, requiring the individual to handle daily policy processing and limited outbound coordination calls to ensure timely closures, smooth issuance, and audit-ready documentation.

Key Responsibilities

1. Quote Generation & Proposal Management

Generate accurate and customised quotes for health and life insurance policies through insurer portals and internal tools.

Collaborate with sales or partner teams to capture customer details and recommend suitable product options.

Share premium illustrations, ensure accurate data entry, and track proposal conversion rates.

2. Policy Servicing & Issuance

Manage proposal form validation, KYC checks, payment confirmations, and insurer coordination for policy issuance.

Review policy copies for accuracy in coverage, sum assured, and premium details before release.

Maintain end-to-end case logs with issuance dates, TAT compliance, and exception handling records.

3. Documentation & Compliance

Ensure that every policy file is supported by complete documentation, including the proposal form, KYC, premium proof, and medical reports where applicable.

Maintain digital and physical documentation repositories in line with AssetPlus standards.

Ensure adherence to IRDAI guidelines, insurer SOPs, and company compliance frameworks at every stage of processing.

Participate in periodic audits and support internal compliance checks to maintain 100% data and document hygiene.

Flag discrepancies or incomplete files proactively to the Lead and rectify within set timelines.

4. Renewals & Endorsements

Manage the renewal cycle by sending timely reminders and coordinating premium collections.

Process endorsements such as address changes, contact updates, or nominee modifications.

Maintain renewal and endorsement MIS with closure timelines and pending status visibility.

5. Coordination & Calling Activities

Conduct limited outbound calls to partners, insurers, or customers for document collection, pending case closures, or clarifications.

Maintain professional call etiquette and ensure all call notes are logged into the CRM system.

Collaborate closely with internal operations, technology, and sales teams for the resolution of operational gaps.

6. Reporting & Process Improvement

Update daily trackers for quotes, policies, renewals, and discrepancies.

Prepare weekly MIS reports highlighting productivity, accuracy, and SLA adherence.

Identify workflow bottlenecks and recommend process automation or simplification opportunities.

Skills & Competencies

Strong understanding of life and health insurance products and operational workflows.

Excellent documentation and compliance discipline with strong attention to detail.

Effective verbal and written communication skills for coordination and follow-ups.

Proficiency in MS Excel, Google Sheets, CRM tools, and insurer portals.

Self-motivated, dependable, and capable of working within tight turnaround times.

Qualifications & Experience

Graduate or Postgraduate in Commerce, Business Administration, or Insurance Management.

0-3 years of experience in insurance operations, policy servicing, or quote generation.

Exposure to aggregator or POSP models and multi-insurer platforms will be an added advantage.

What Does Working at AssetPlus Look Like

Best in the Fintech Industry - Gain hands-on experience in a rapidly evolving sector, working with cutting-edge financial solutions.

Exponential Career Growth - Accelerate your professional journey with opportunities to take on new challenges and responsibilities.

Building a Future Together - Be part of a company that values collaboration and long-term success.

Lucrative Roles & Industry Exposure - Work in a role that provides deep insights into the fintech industry, with high-impact responsibilities.

Continuous Learning & Development - Enhance your knowledge through structured learning programs and real-world problem-solving.

Team Engagement & Culture-Building Activities - Participate in fun and engaging team events that foster collaboration and camaraderie.

Young & Vibrant Team - Work with passionate, driven individuals in an energetic work environment.

Employee Healthcare Benefits - Prioritising your well-being with comprehensive health coverage.