PMO – Digital Transformation

Roles & Responsibilities

• Support end-to-end planning of digital transformation programs including scope definition, timeline management, milestone tracking, and resource allocation.
• Set up and maintain PMO governance including frameworks, approval flows, and program-level reporting structures.
• Drive RAID management (Risks, Assumptions, Issues, Dependencies) and oversee Change Control processes throughout the delivery lifecycle.
• Prepare, maintain, and circulate project artifacts including project plans, status reports, dependency maps, dashboards, and executive review materials.
• Facilitate governance forums such as Steering Committees, Executive Review Meetings, and senior leadership presentations.
• Track financials including project budgets, forecasts, demand management, and provide insights to leadership teams.
• Ensure adherence to organizational governance frameworks, standards, and compliance requirements for digital programs.
• Coordinate cross-functional collaboration across technology, business, design, testing, and external vendor teams.
• Monitor benefits realization and report progress aligned with OKRs and transformation KPIs.
• Support Agile and hybrid delivery models including PI Planning, sprint ceremonies, and release coordination.
• Manage stakeholder expectations, resolve conflicts, and maintain communication across all levels of the organization.
• Evaluate program progress, identify deviations, and support corrective actions to ensure on-time delivery.
• Maintain comprehensive documentation related to project scope, budgets, business cases, and governance outcomes.
• Provide structure and support during testing, cutover, hypercare, and go-live phases of digital initiatives.
• Contribute to the improvement of PMO processes, tools, templates, and best practices.