Responsibilities
- Define the Player Support Strategy for the company.
- Respond to players promptly via email, tickets, and the Play Store app store complaints, requests, and queries.
- Also, attend to the Clubs moderation based on the set processes.
- Set up processes and build a world-class team to serve our players.
- Set goals and maintain high service levels and player satisfaction.
- Drive game improvements through analysis and reporting of game issues.
- Advocate for player concerns and feedback to the wider development team.
- Mentor and coach a team of agents to adapt and grow with business needs.
Requirements
- 2+ years supervising and leading customer care teams.
- High level of ownership and bias for action.
- Knowledge of best practices and CRM tools.
- Excellent verbal and written communication skills.
- Willing to work on weekends, Holidays, and night shifts.
- Need to know English, Hindi, Arabic, and any other regional language.
- Ability to analyze support data.
This job was posted by Sushmita Bharti from Gameberry Labs.
