Platinum Care Advisor

We&aposre Hiring: Platinum Care Advisor (Physical Health Concierge Relationship Manager)

Location: Delhi / Gurgaon / Noida

Experience: 3+ Years

Industry: Healthcare / Pharma / Wellness / Hospitality

Type: Full-Time | Field Role | Client-Facing

About the Role:

Livlong is looking for a Platinum Care Advisor to join our premium health concierge team. In this role, youll be the dedicated point of contact for high-value clients, managing their end-to-end healthcare and wellness service needs with efficiency, professionalism, and care.

Youll coordinate with internal teams and external partners to ensure timely and high-quality service delivery, while also identifying opportunities to generate additional revenue through cross-selling and upselling relevant services.

Key Responsibilities:

• Act as the primary relationship manager for assigned premium clients
• Coordinate personalized health and wellness services
• Ensure timely resolution of service requests
• Liaise with internal teams and external partners (hospitals, clinics, wellness providers)
• Maintain proactive and clear communication with clients
• Ensure confidentiality and professionalism at all times
• Identify sales opportunities and achieve monthly revenue targets
• Maintain a high standard of grooming and client service

Requirements:

• Minimum 3 years of experience in concierge services, client management, or healthcare coordination
• Strong communication and interpersonal skills
• Ability to manage multiple requests and stakeholders efficiently
• Familiarity with healthcare or wellness services is a plus
• Graduate or postgraduate in Healthcare, Pharma, or related fields preferred
• Tech-savvy with basic CRM and communication tool knowledge
• Must be open to extensive travel
• Multilingual abilities are an added advantage

Join us in redefining premium healthcare experiences.

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