In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:
- Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
- Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
- Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
- ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.
YOUR IMPACT
We are looking for a professional who wants to use their skills and experience to help deliver on operations agenda while challenging themselves to further their career at Goldman Sachs.
JOB SUMMARY AND RESPONSIBILITIES
- To support team deliverables that utilize your expertise to ensuresuccessful outcomes across team members and collaborating teams.
- Provide clear and transparent work objectives, milestones and success metrics in your area of expertise to oversee and co-ordinate successful team outcomes.
- Collaborate closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.
- Demonstrate effective diversity and inclusive team management within their team and the wider organization.
- Identify process improvements by performing root cause analysis and address them. Raise awareness, track next steps, partner with technology to address the risks and build for scale.
- Engage with product teams on strategic priorities for growth initiatives
- Provide ongoing coaching and support of leaders within Fraud Operations.
- Active engagement / contribution to onsite support and employee engagement initiatives in the Operations site.
BASIC QUALIFICATIONS
- 5+ Experience with retail consumer banking products (i.e., credit cards, consumer loans, deposit/checking products) bank including knowledge of quality assurance processes
- 5+ years of experience in electronic/online banking or contact center operations
- Broad-based knowledge of Fraud, Fraud detection, prevention and Investigation, Transaction Disputes and/or operations including applicable regulatory requirements
- Ability to recognize gaps in processes and escalate to necessary stakeholders
- 4+ years work experience managing a team
- Ability to drive a culture of risk management and compliance, while delivering a world class customer experience
- Experience fostering business relationships across multiple sites and regions with high engagement and accountability
- Ability to communicate effectively with senior management, key stakeholders, and counterparts
- Self-starter with strong organizational skills and the ability to drive multiple projects concurrently
- Proven ability to apply strategic thinking to complex organizational and business issues
- Experience with MS-Office, Outlook
PREFERRED QUALIFICATIONS
- Bachelor's degree in finance or related field
- Experience in a customer experience or data analytics role at a financial institution
- Proficient in data visualization tools such as Tableau
- 4+ years experience managing a team.
- Excellent communication skills, both written and orally.
- A team player who is also able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Ability to liaise with different teams and stakeholders with confidence to assist with investigations.
- Strong analytical and problem-solving skills.
- Strong interpersonal and organizational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.
