Platform Operations Coordinator
The Platform Operations Coordinator will support day-to-day operational execution across BrainyBuzz Digital's platforms, including Buzzcart, LearnSphere LMS, and EngageX. The role involves task tracking, project coordination, internal and client follow-ups, maintaining operational documentation, and supporting timely execution of ongoing projects. The coordinator will work closely with internal teams and report directly to the Founder, ensuring smooth communication, disciplined follow-ups, and consistent operational reporting.
About The Company
BrainyBuzz Digital Pvt. Ltd. is a product-focused digital solutions company building and operating multiple SaaS platforms for businesses, education providers, and growing organizations.
Our Core Platforms Include
- Buzzcart a commerce and retail enablement platform
- LearnSphere LMS a learning management system for training and education
- EngageX a communication and engagement solution for client and user outreach
We work closely with clients to implement, support, and operate these platforms with a strong focus on execution, reliability, and long-term value. Our environment is structured, process-driven, and execution-oriented, with clear ownership and accountability.
At BrainyBuzz, team members are expected to be disciplined, detail-oriented, and consistent in follow-ups. We value people who take responsibility for task completion, communication clarity, and operational hygiene.
This role offers hands-on exposure to real-world SaaS operations, client coordination, and internal execution workflows, with opportunities to grow based on performance and reliability.
Role Objective
The Platform Operations Coordinator will support day-to-day operations across BrainyBuzz platforms Buzzcart, LearnSphere LMS, and EngageX by coordinating tasks, maintaining trackers, and ensuring smooth internal and client-facing execution under the Founder's guidance.
Location
BrainyBuzz Digital Pvt. Ltd.
Plot No. 2/51, Sector 5, Rajender Nagar
Sahibabad, Ghaziabad 201005
Uttar Pradesh, India
Key Responsibilities
Focus areas: operational support, client coordination, internal collaboration, and process/reporting. Short, actionable items are listed below for quick scanning.
Operational Support
- Track daily tasks and follow up with owners across Buzzcart, LearnSphere, and EngageX
- Maintain project timelines, implementation schedules, and delivery commitments
- Update task trackers and operational dashboards regularly
- Support client onboarding and routine platform operations
Client Coordination
- Communicate updates and clarifications to clients in a timely manner
- Capture client requirements for e-commerce, LMS, and communication workflows and hand them off internally
- Track approvals, action items, and closure of pending tasks
- Coordinate basic operational requests and ensure timely follow-up
Internal Coordination
- Work with developers, designers, trainers, content teams, and vendors to execute tasks
- Track task assignments, dependencies, and follow-ups
- Ensure alignment across operations, tech, and delivery teams
Process & Reporting
- Maintain operational documentation, trackers, and SOPs
- Prepare concise daily and weekly status updates for active projects
- Record client implementations, support requests, and operational progress
- Support consolidated operational reports for Founder review
Key Performance Indicators (KPIs)
- Timely updates and follow-ups across assigned projects
- Contribution to on-time delivery of platform operations
- Accuracy and consistency of documentation and trackers
- Responsiveness to internal teams and client communications
- Ability to manage multiple workflows with discipline
Candidate Profile
To help candidates quickly assess fit, qualifications are split into Required and Preferred categories.
Required Qualifications
- 13 years in operations, coordination, or support roles
- Office-based (onsite) work preference
- Strong follow-up, coordination, and written communication skills
- Comfortable with Excel/Google Sheets, email, and task-tracking tools
- Willingness to learn platform-specific workflows (e-commerce, LMS, communication)
Preferred Qualifications
- Experience with e-commerce platforms, LMS (e.g., LearnSphere), or SaaS products
- Familiarity with project management tools (Asana, Trello, Jira, Slack)
- Prior client onboarding or delivery support experience
- Basic understanding of technical workflows and developer coordination
- Relevant certifications or coursework in operations or project coordination
Growth & Development
- Clear path to grow into an Operations Manager role based on performance
- Exposure to SaaS operations, client delivery, and multi-product execution
- Periodic salary reviews tied to performance and company health
Skills: google sheets,asana,e-commerce,process optimization,lms,teams,project management,operations,vendor management,office,documentation,communication
