Description
About the Role :
We are seeking a skilled Network Support Engineer to monitor, maintain, and support our LAN/WAN, Wi-Fi, and VPN infrastructure. The ideal candidate will ensure smooth network operations, promptly troubleshoot issues, and escalate complex problems to Level 2 support when necessary.
Key Responsibilities
- Proactively monitor network devices including routers, switches, firewalls, and Wi-Fi access points.
- Troubleshoot LAN/WAN, VPN, and connectivity issues to ensure minimal downtime.
- Configure VLANs, ports, IP addresses, and related network settings.
- Maintain and update network diagrams, asset inventories, and documentation.
- Support implementation of network changes and upgrades in coordination with the IT team.
- Escalate unresolved issues to L2/L3 teams while ensuring proper handover and documentation.
Required Skills
- Strong knowledge of Cisco and/or Fortinet networking devices.
- Hands-on experience with VLANs, DHCP/DNS, VPN, and network monitoring tools.
- Good understanding of basic routing, switching, and firewall concepts.
- Excellent troubleshooting and problem-solving abilities.
Preferred Certifications
- CCNA, Network+, or Fortinet NSE 13 certifications.
Preferred Qualifications
- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field.
- Additional certifications such as CompTIA A+, CCNA, or MCSA are a plus.
- 35 years of experience in IT support, system administration, or network administration roles.
(ref:hirist.tech)
