- Must have 8 + years of technical experience in IT industry developing/ supporting Software applications in PHP/ MS SQL with Python knowledge (preferred)
- Must have working experience in any of the SDLC methodologies (Agile, Waterfall)
- Should possess experience on leading and coordinating a project team's overall performance, scope, cost, and deliverables. Experience in Version control, Code analysis, review, Documentation and project management skills are mandatory.
- Drive Project teams with project direction, metric definition, and performance management in turn support internal & Client's goals delivering Successful projects.
- Should be experienced with technical support function and should possess strong skills to make high impact decisions despite incomplete or ambiguous information.
- Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
- Takes a leadership role in transitioning processes from operations to project to ongoing support.
- Must have experience working with senior management team providing complete visibility on the projects via MS Office tools or any standard reporting tools.
- Ability to drive continuous improvement in a manner that excites and motivates people.
- Should provide guidance and recommendations that drive results to improve business processes and operations service delivery. Must have strong customer service skills to address issues/escalations.
- Ability to coach, motivate, and provide career tracking for subordinates within the team.
Responsibilities include:
Customer Engagements:
- Act as Delivery Managers from customer perspective.
- Review change requests and its impact in line with customer change management process. Governance and ensuring tasks are executed as per plan.
Requirements Gathering:
- Lead technical architecture analysis, requirement gathering and due diligence activities.
Design & Solutioning
- Participate in customer (internal/external) engagements (pursuits, projects, discussions) and own the Solution from a technical point of view.
- Develop a comprehensive set of sound recommendations as part of customer engagements.
- Ensure technical deliverables are in line with customer expectation/standards.
- Drive solution identification and implementation
- Lead the team in formulating, articulating and prioritizing key milestones.
Project Governance:
- Prepare project plan and deliver as per plan.
- Contribute to project planning and effort estimation, based on understanding of technical requirement.
- Continuously work with customer & team to set expectations regarding deliverable progress of the project.
- Proactively identify technical risks in immediate area of responsibility.
Stakeholder & Relationship Management:
- Ensure proper stakeholder and relationship within and other towers (including vendors) and escalate up on to leadership team where there is an impact to the project/customer deliverables.
Knowledge Management:
- Participate in new technology trainings and conduct sessions for peers/other associates. Attend domain related training programs and update business team on emerging domain specific solutions.
Team/People Management:
- Act as a mentor and buddy to associates and new hires.
- Work in identifying training needs of the team.
Train associates on technical concepts. Quality & Process:
- To review and approve the process changes and drive domain specific process to drive the internal and customer audits.
- Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
- Takes a leadership role in transitioning processes from project to ongoing support.
