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Key Responsibilities:
Answer inbound calls and assist customers with their Queries / Requests / Complaints
Raise Requests & Complaints on behalf of the customer in the CRM tool
Generate leads and educate customers about new products & their benefits
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Scorecard parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales targets are met
Display time flexibility towards shifts as per the requirement
Attract potential customers by answering product and service questions; suggesting information about other products and services
Seven Consultancy is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name in the market. So we have access to an overall career solution. Seven consultancy believes in shaping the way of success for its clients. Journey of Seven Consultancy started in 2007. Now it has crossed many milestones and added so many feathers in its crown. Currently operating from Kolkata & Mumbai to provide services all over India & abroad.
Job ID: 135927767
