- As a Phone Banking Officer at Nagaon, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need
Education: Graduation and above
Experience: Fresher, 0-1 years of experience from any field
Key Responsibilities:
- Banks Phone Banking services at Nagaon help customers avail a host of banking features primarily through the phone channel
- The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to product teams
Key Duties and Tasks:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers of Nagaon Assam over the phone
- Collaborate effectively with team members and other departments to ensure seamless customer service delivery.
Qualifications and Skills:
- Graduation and above from a recognized university.
- Strong communication skills in English and any Assam regional language.
- Excellent listening skills and ability to comprehend customer needs.
- Basic computer knowledge and familiarity with banking software/systems.
- Patience, empathy, and a customer-focused attitude.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Willingness to learn and adapt to new technologies and banking processes.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive training programs to enhance skills and knowledge.
- Career growth opportunities within the Nagaon bank branch.
- Health insurance and other employee benefits.
- Supportive and inclusive work environment
