Join us as a Performance & Business Management Lead
- Were looking for a dynamic and strategic Performance & Business Management Lead to support our Tech Platforms team in Retail Banking
- In this global role, youll be responsible for ensuring the successful delivery of technology milestones, driving operational excellence, and aligning business and technology goals across a global domain
- Take on a high-impact leadership role, and utilise a blend of strategic thinking, operational rigor, and people leadership as you oversee end-to-end performance management, capability development, financial stewardship, and transformation programme execution
- We're offering this role at director level
What you'll doAs a Performance & Business Management Lead, you'll be ensuring the timely and high-quality delivery of technology solutions across Physical Channels. This will include overseeing day-to-day operations, and ensuring the stability, resilience, and performance of tech platforms.
As well as leading financial planning, budgeting, and cost optimisation initiatives, youll be driving continuous improvement through data-driven insights and performance reviews. Youll also be collaborating with engineering, product, and business teams to align delivery with strategic goals.
Your responsibilities will include:
- Defining and tracking key performance indicators and objectives and key results for both tech and business outcomes
- Building and nurturing high-performing teams through coaching, mentoring, and capability uplift
- Fostering a culture of innovation, accountability, and continuous learning
- Partnering with HR and Learning & Development to design and implement talent development strategies
- Leading cross-functional transformation programmes with clear governance, milestones, and outcomes
- Managing risks, dependencies, and stakeholder communications across global teams
- Ensuring alignment with enterprise architecture, compliance, risk and regulatory standards
The skills you'll needWe're looking for someone with at least 15 years of experience of working in a technology or business management role,preferably in a large-scale global organisation. You'll additionally need a track record in tech delivery, financial management, and transformation leadership.
Ideally, youll have experience of working in a matrixed, global environment, as well as a familiarity with cloud platforms, DevOps, and digital transformation, and proficiency in performance dashboards and reporting tools.
We'll also look to you to demonstrate:
- Retail banking experience, including physical channels such as branches, ATMs and contact centres, and ideally of their tech ecosystems
- Experience with Agile, OKRs, and modern programme management practices
- A bachelors or masters degree in Technology, Business Administration, or a related field
- Excellent experience of working on multiple business initiatives
- Strong problem-solving and analytical skills and the ability to use information to develop creative solutions that bring tangible value
- Exceptional stakeholder management and communication skills
