Frontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a modern process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.
Role Responsibilities
L2/L3 Technical Support
- Provide daily technical support for PeopleSoft Financial modules:
- GL, AP, AR, AM, PO, Billing, Contracts
- Analyze and resolve system issues, performance bottlenecks, SQL tuning, and application errors.
- Perform root cause analysis and implement permanent fixes or reliable workarounds.
- Troubleshoot App Server, Process Scheduler, and integration errors.
PeopleSoft Technical Development
- Develop and maintain technical objects including:
- Application Engine
- PeopleCode
- SQR & BI Publisher Reports
- Component Interfaces
- App Packages
- Integration Broker Services
- App Designer Objects
- Implement customizations, enhancements, and minor project deliverables.
Integrations & Interfaces :
- Support and troubleshoot inbound/outbound interfaces with external systems.
- Work on Integration Broker (IB), API integrations, batch interfaces, and file-based integrations.
- Monitor and optimize batch jobs / Process Scheduler.
Testing & Release Management :
- Prepare technical test cases and support SIT/UAT cycles.
- Assist with retrofitting and validation during PUM image updates.
- Participate in release cycles, migrations, and version control (STAT/Phire).
Documentation & Compliance :
- Create and maintain technical design documents, impact analyses, deployment guides.
- Manage ticket documentation in ServiceNow / Jira / Remedy.
- Ensure coding standards, audit compliance, and SOX adherence.
CrossFunctional Collaboration :
- Work closely with functional teams to understand business requirements and resolve issues.
- Collaborate with DBAs, infrastructure teams, and onshore leads for environmentrelated support.
- Provide timely updates and maintain professional client communication.
Required Skills & Experience
Technical Expertise :
- Strong experience in:
- PeopleCode
- Application Engine
- SQR
- Integration Broker
- Component Interface
- App Designer
- AWE (Approval Workflow Engine)
- SQL / PS Query
- Solid knowledge of PeopleSoft Financials (GL/AP/AR/AM/PO/BI).
- Understanding of PeopleSoft architecture, PIA, App Server, Process Scheduler, nVision/BIP.
Experience :
- Proven experience in PeopleSoft FSCM technical support and development.
- Excellent analytical, debugging, and communication skills.
Frontend Arts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
