The People Success Lead at GreyLabs is a builder's role at its core.
This role sits at the intersection of People Operations and People Partnering, designed for someone who enjoys building from scratch, iterating fast, and owning outcomes end-to-end.
You'll work closely with the Director - People & Culture to co-create people systems, processes, and experiences that support GreyLabs rapid growth and evolving culture.
This is a role for someone who enjoys thinking, building, scrapping, rebuilding, and improving - continuously.
What You'll Do:
People Operations & Core Foundations
- Own and run end-to-end People Operations across the employee lifecycle (onboarding, documentation, HRIS, policies, exits)
- Build, document, and scale HR processes, SOPs, and internal playbooks
- Partner with Finance and external vendors on payroll, benefits, and statutory compliance
- Ensure data accuracy, operational hygiene, and seamless execution
People Partnering & Employee Experience
- Act as a trusted people partner to managers and teams
- Support performance conversations, feedback cycles, and team effectiveness
- Drive engagement initiatives, employee listening, and culture programs
- Be a strong point of contact for employee queries, context, and resolution
Communication, Creativity & Enablement
- Create internal communication assets, decks, and people playbooks
- Use tools like Canva (or similar) to design clear, engaging, and effective content
- Simplify complex people processes into easy-to-use guides for employees and managers
Thought Partnership & Ownership
- Brainstorm, challenge ideas constructively, and co-build solutions
- Bring structured thinking, creativity, and execution rigour to people challenges
Who This Role Is For
- 3 - 7 years of experience in People Ops, HR Ops, or HRBP roles
- Prior experience in startups or high-growth environments is a strong plus
- Someone who enjoys building before polishing
- Comfortable working without rigid playbooks
- High ownership mindset with strong execution capability
- Creative thinker with solid operational fundamentals
- Clear, empathetic, and practical communicator
What Will Help You Thrive at GreyLabs
- Comfort with ambiguity and fast-moving environments
- Ability to manage multiple priorities and switch contexts easily
- Strong judgement and decision-making skills
- Bias for action and continuous improvement
- Genuine interest in building meaningful employee experiences
