Who We Are: (www.credera.com)
Credera, trading as Areteans Technology is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experience and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.
More information is available at www.credera.com . We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.
Job Title: Senior Consultant - Pega Decisioning (SDA)
Job Type: Full Time
Work Mode: Hybrid (3 Days per week Work From Office)
Location: Bangalore, Chennai
Job Description:
We are looking for a highly skilled Senior Decisioning Consultant to join our team. The ideal candidate will have deep expertise in Pega Decisioning and related technologies, with a proven track record of delivering decisioning solutions that drive customer engagement and business value.
SKILLS & EXPERIENCE
Essential Technical Qualification:
- Certified Pega Decisioning Consultant with 4-6 years of relevant decisioning experience and at least 1-3 Pega projects implementation.
- Minimum 2 to 3.5 years of developing applications using Pega and having experience into Customer Decisioning Hub (CDH).
- Should have strong experience in design and development of decisioning projects with Pega decisioning and Pega Marketing. Conversant with designing NBA/NBO strategies.
- Designing the decisioning logic. Build and test decision logic rules.
- Provide consultation and training to junior Decisioning architects.
- Experience with designing and/or implementing marketing and decisioning software.
- Provide business and technical support in end-to-end project delivery utilizing latest features and tools available in Customer Decision Hub (CDH)
- Maintain advanced knowledge of the CDH Architecture and all CDH design and implementation features
- Ability to present decisioning concepts and benefits, and influence stakeholders with help of LDA.
- Proficient to independently design PEGA solutions from functional requirements and can prepare comprehensive technical specifications and solution architecture documentation using Pega.
- Solid understanding of reuse in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing CDH.
- Experience in distributed systems, large scale non-relational data stores, Big data platforms, data modelling, Email/SMS blasters preferred.
- Knowledge on various PRPC concepts, PRPC flows, Ruleset, Assignments, Utilities, Decision, Class Structures, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors
- Demonstrated knowledge of industry standard project delivery frameworks such as Agile/Scrum or waterfall.
Key Responsibilities:
- Experience with setup and execution of CDH components such as Adaptive model, Predictive Model, A/B testing, Simulation testing, performance reports and monitoring.
- Driving design, development, testing and deployment of maintainable solutions within PRPC Rules environment.
- Creating the technical design, developing the enterprise class structure and reviews infrastructure requirements such as data architecture definitions and data management plans.
- End to end experience in defining solutions, design and implementation in Next Best Action Strategy Framework, Single Unified Campaign, Customer Spine or 360 view, Inbound channel integrations, Always-on Marketing, contact strategy, segmentation, adaptive modelling, outbound campaign management.
- Can understand customer's enterprise technology landscape and the role of Pega in the enterprise.
- Participate in requirement analysis and gathering workshops and ensure business requirements are converted to Pega expected inputs.
- Ensures that the application meets current business needs but also supports future expansion for new features down the road.
- Resolves complex design and configuration problems to meet specified objectives.
- Prepares High Level Designs, low-code platform solutions and collate non-functional requirements.
- Review/approve design and logic configurations
- Provides estimates of time and resources required for delivering Projects and related artifacts applying agreed processes.
Preferred Qualification: (Optional/Good to have)
- Pega Certified Marketing Consultant
- Knowledge on Campaigns, Segment, Decision Strategy, Offer Flows, Treatment, Event based Marketing, Real Time Container, Contact Policy, Microsite, and other artifacts of Pega Marketing
- Knowledge of components for enterprise architecture like enterprise beans is a plus.
- Experience in managing multiple client accounts, conversations, and solutions.
- Experience in Sales & Pre-sales activities fulltime or part time supporting CoE would be an added advantage.
- Experience on Pega banking frameworks like Smart Investigate, Smart Disputes, CS-FS, CLM-FS, CLM-KYC is good to have.
- Pega application upgrade experience from Pega 4/5/6 to Pega 7.1 or higher
- Experience in leveraging DevOps methods in projects.
