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Virtusa

Pega CDH

6-10 Years
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  • Posted 13 days ago
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Job Description

  • Act as a Subject Matter Expert (SME) in Pega Customer Decision Hub (CDH) for banking and financial services domains.
  • Design and implement hyper-personalized solutions using NBA (Next-Best-Action) strategies across inbound/outbound, real-time, and batch channels.
  • Develop and configure decisioning logic, including ADM, DSM, Customer Profiler, and engagement policies.
  • Lead implementation of Pega CDH components like Value Finder, interaction history, decision data flows, and adaptive models.
  • Ensure seamless integration with CRM systems, data lakes, REST APIs, Kafka, and FTP-based systems.
  • Provide technical guidance and best practices for configuring and optimizing Pega decisioning solutions.
  • Collaborate with data scientists to enhance model accuracy and customer engagement strategies.
  • Lead quality assurance reviews, mentor developers, and maintain post-production support and documentation.
  • Monitor application scalability and performance while enforcing governance, data privacy, and compliance standards.
  • Coordinate task execution for proposition builds, data flows, and strategy updates.
  • Contribute to architectural design aligning with business goals and digital transformation initiatives.

More Info

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Open to candidates from:
Indian

About Company

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.

Job ID: 118079051

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