PD - I2C

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of I2C Cash Applications : Process Developer
This position's primary function is the accurate application of cash remittance either in paper, wire, or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within the SAP or Oracle. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.

This is a 100% work from office role. Candidate should be comfortable to work in all shifts.

Responsibilities

.Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours or as agreed with the client for all the in-scope customers
.Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied, within 24 hours of receipt or as agreed by the client
.Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created).
.Understand the negative impact and data integrity issues if cash applied automatically is not audited. Also results in erroneous cash discounts and negative impact to cash flow.
.Application of cash for business region
.Identification of unknown cash receipts and accurate application to appropriate receivable.
.Research the unidentified cash and ensure the timely resolution
.Accountable for cash application compliance.
.Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account.
.Clear understanding of SAP or Oracle Account Receivables and basic accounting principles with an understanding of our impact on Customer Development.
.Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.
.Application of checks remittance to customers accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary.
.Must be flexible and willing to work overtime during peak periods, month end, and year end and skeletal staffing situations
.Ability to deal with difficult internal and external customer situations requiring tact and professionalism
.Ability to analyze and have problem solving attitude
.Accurate interpretation of vague remittance documentation
.Ability to deal with system issues and missing bank files
.Time management ensuring all time targets met
.Identify process improvements to improve customer behavior, cash processes, and auto cash match. Share knowledge gained with Team Lead and Team.

Qualifications
Minimum qualifications
.B.COM Graduate with relevent Years of Cash application Experience
.Strong Communication Skills (verbal and written)
.Strong analytical skills
.Good experience in Order to Cash end to end processes
.Good understanding of SAP, Oracle & Excel
.Able to navigate through PowerBi or other automated reports and dashboards
.

Preferred qualifications
.Good customer handling skills
.Experience in car dealership market is an added advantage
.High Energy level
.Good interpersonal skills that can lead multiple responsibilities simultaneously
.Good influencing skills and interpersonal, analytical skills and attention to detail
.Good team commitment and results delivery orientation

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.