About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.
Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.
Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.
Senior Manager Payroll (Delivery Assurance) - Managed Services
- Location: Hyderabad
- Function: Managed Services
- Role Type: Team Management
Role Summary
- Ensure delivery assurance for payroll managed services delivered by partners
- Drive accurate and timely payroll and reporting as per customer processes and SLAs
- Manage customer governance, check-ins, and escalations
- Oversee SOP adherence and service quality across accounts
Key Responsibilities
Delivery Assurance & Operations
- Monitor partner-delivered payroll services for accuracy and timeliness
- Validate payroll outputs, controls, and variance analysis
- Ensure adherence to customer calendars and service SLAs
Customer & Escalation Management
- Conduct regular customer check-ins and service reviews
- Act as escalation owner for complex delivery issues
- Coordinate resolution across internal teams and partners
Process Governance & SOPs
- Set up and monitor standard and customer-specific SOPs
- Ensure compliance with statutory and operational controls
- Maintain documentation and audit readiness
Team & Partner Management
- Manage and guide delivery assurance team members
- Work closely with partner teams to drive performance and accountability
- Track KPIs and implement corrective actions
Experience & Qualifications
- 10+ years of payroll experience with strong hands-on process knowledge
- Experience in managed services / service delivery / vendor governance
- Expertise in payroll validations, controls, and variance analysis
Key Skills
- Payroll operations expertise
- Service governance and SLA management
- Escalation handling and stakeholder management
- SOP and process control management
- Team leadership and coordination
